Refund & Cancellation Policy
Clear, fair rules for ending or changing your WeClassroom subscription.
Last updated: April 2026
We want you to be confident in your decision to use WeClassroom. This policy explains when you can request a refund, how to cancel a subscription, and how plan changes work. It applies to all institutional and individual subscriptions purchased directly from us. Custom enterprise contracts are governed by their own signed terms, which take precedence over this page.
Refund window
We offer a 14-day money-back guarantee on the first paid subscription period for any new institution.
- Within 14 days of the first charge, you may request a full refund of that period for any reason.
- After 14 days, the current paid period is non-refundable, but you can cancel renewal at any time so you are not charged again.
- Sessions that have already been conducted are not eligible for refund — the platform was used.
- Refunds are returned to the original payment method within 7–14 business days, depending on your bank or card issuer.
Cancelling a subscription
You can cancel at any time. Cancellation stops future billing; it does not immediately revoke access. You retain access for the remainder of the period you have already paid for.
- Monthly plans — cancellation takes effect at the end of the current month. No further charges; access continues until then.
- Annual plans — cancellation takes effect at the end of the current annual period. No further charges; access continues until then.
- Free trials — cancel anytime before the trial ends; no charge will be made.
Changing plans
Plan changes are designed to be friction-free.
- Upgrading to a higher tier (more classroom seats, more features) takes effect immediately. We pro-rate the difference for the remainder of the current billing period.
- Downgrading to a lower tier takes effect at the next renewal so you keep what you paid for through the current period.
- Need a custom mix of seats and features? Contact us — we'll tailor a plan and switch you over without losing data.
Service issues that affect billing
If WeClassroom is unavailable for an extended period due to a fault on our side — beyond reasonable maintenance windows — we will apply a pro-rata service credit toward your next billing period. Outages caused by your network, your devices, your browsers, or third-party services outside our control are not eligible for credit.
How to request a refund or cancel
Reach out through the Contact page or email the support address listed there. Please include:
- Your institution name (or full name for individual accounts).
- The email address used for billing.
- The reason for the refund or cancellation request — optional, but helpful for us to improve.
Response time
We acknowledge every refund or cancellation request within one business day and resolve it within three business days. If the request is outside this policy, we will explain why and offer the closest available option.
Custom enterprise contracts
Institutions on a signed enterprise agreement should refer to the cancellation and refund clauses in that contract — those terms take precedence over this page. If you are not sure which applies to you, contact us and we will check.
Changes to this policy
We may update this policy from time to time. Changes apply to new purchases and renewals starting from the announcement date and do not retroactively affect refund requests already in progress.